If your order hasn't left us yet, you can call our Customer Care team on 0800 31 61 81 or email us at customercare@alliedmedical.co.nz and we can change your order for you.

If you would like a quote or to order any of our POA items you can call complete our online form and our team can organise a quote and place an order for you.

For retail purchases (anyone purchasing for themselves or a loved one) there is a flat rate of $9 within New Zealand and $30 within Australia. 

For wholesale and funded purchases shipping rates can vary. Please call 0800 31 61 81 to chat with one of our team who will be able to advise shipping costs for you.

Absolutely! When you reach the checkout you simply need to select "Click and Collect" under Delivery. Click and Collect orders are ready for collection within  1-2 business days and you will receive a notification when it is ready for collection.

Collection address is as follows;

Allied Medical Ltd
Outwards Goods
29 Triton Drive,
Rosedale,
Auckland 0632

Collections available Monday to Friday, 9.00am – 4.30pm

We aim to have all instock products shown on this site available for despatch from our Auckland warehouse within 1 working day – or the same day if you order by 2pm during the week! Should there be any extended delay with the shipment of your order, one of our Customer Care superstars will be in touch to provide you with an updated ETA.

We use the two best carriers in the country; CourierPost for all of the smaller/lighter items, and Mainfreight for the larger/heavier items.

New Zealand
North Island: Approx 2 -3 days from dispatch
South Island: Approx 3 - 6 days from dispatch

Australia
Approx 10 - 15 days from dispatch 

We include all special delivery messages within the delivery instructions on each order, however we do not have control over each individual courier so unfortunately we cannot guarantee that all messages will be acted on.

We are so sorry to hear this!! Please take a photo of the outside of the packaging as well as the products that are damaged and please send it through to helpis@alliedmedical.co.nz  Our team will get onto it quick smart and ensure we get a new product delivered to you as quickly as possible.   

Yes, we can ship many of our items to Australia. Simply change the country at the top right-hand side to Australia - you can also change this when in your shopping bag. If an item is not available for Australian delivery it will state this in your shopping bag and you will need to remove the item from your cart before proceeding to the checkout.

If a product you would like to purchase is not available for Australian delivery and you are unable to source this locally, please call us on +64 9 415 1685 or email helpis@alliedmedial.co.nz with the product(s) you would like to purchase and one of our team will be able to help. It may be that we can send this to you but delivery will be higher than the flat rate or we can help you source the same product from a local business - we have plenty of friends across the ditch who we work with and we'll do our best to ensure you get what you need.

We may be able to process and deliver orders by special request, for selected countries outside of Australia and New Zealand. Please get in touch if you would like to place an order and let us know your full address and the items you would like to purchase. We can then confirm if we can do so and quote shipping costs based on the products you would like to purchase. Please note, for some items, we are only able to supply the product into New Zealand, in this case, we are happy to help you locate a distributor within your country. 

Here at Allied Medical, we want you to be 110% happy with anything that you purchase from us and will happily take back a product within 14 days of you receiving the item, provided the item is still in as-new condition, is in its original packaging and you've got proof of purchase (see below for exclusions). We will happily exchange the item or provide a refund for the cost of the item, excluding shipping.

Please note, however, we do not take back any Special Order items unless the product is faulty or arrives damaged. Special Order items are products ordered in especially for you and are not part of our standard range. When you purchase an item our customer care team will advise you if the item is a Special Order product.

Please note, for health and safety purposes, we also cannot accept returns for any fabric or bathroom products that have been removed from their packaging or used. 

All returns can be shipped, complete with proof of purchase and the original packaging, to: Allied Medical Ltd, 29 Triton Drive, Rosedale, Auckland 0632

If you decide you no longer use or need a piece of equipment you can return it to Enable yourself or they can collect it from you.

Click here for delivery locations or to request a collection.

For further assistance, you can call Enable on 0800 362 253.

If you decide you no longer use or need a piece of equipment you can return it to Accessable yourself or they can collect it from you.

Click Here to request a collection.

For further assistance, you can call Accessable on 0508 001 002

We're pretty reasonable sorts here at Allied Medical so we think it's only fair to offer you the chance to return the item for credit if you're not 100% happy with what you've received. You have 14 days from when you receive the item to do so.Due to hygienic concerns, no bathroom or fabric products, other than for defective reasons, will be accepted once used and or removed from the original packaging. 

All returns can be shipped, complete with proof of purchase and the original packaging, to: Allied Medical Ltd, 29 Triton Drive, Rosedale, Auckland 0632

If you're not completely happy with a product, or products that you've purchased from us then provided the item is still in as-new condition, is in its original packaging and you've got proof of purchase then you can fire it back to us for a refund within 14 days of receiving the item. Please note, for health and safety purposes, we cannot accept returns for any fabric or bathroom products that have been removed from their packaging or used. 

If you'd like to return the item to us for credit, you will need to cover the cost of shipping the item back to us. However, if the item is being returned under warranty we'll cover the cost of getting it back. You can contact our Customer Care superstars through our Contact Us page to seek assistance with organising this.

While you will need to cover the cost of shipping the item back to us, we will refund your original shipping costs along with what you paid for the returned item.

If you decide you no longer use or need a piece of equipment you can return it to Accessable yourself or they can collect it from you.

Click Here to request a collection.

For further assistance, you can call Accessable on 0508 001 002

Allied Medical warrants all of its products and services to the purchaser to be free from material and workmanship defects. However. we know that sometimes products have problems and we’re keen to help you get these sorted as quickly as possible.

If a problem arises with any product that you have purchased from Allied Medical, please email us at helpis@alliedmedical.co.nz or phone our Customer Care Team on 0800 31 61 81. 

As our products come from a range of manufacturers, different warranty time frames apply to each product. We list many of our product's warranty information on the product page and have a guide on our warranties page for some of our key brands. However, please do reach out to our Customer Care Team to find out exact time frames for your product.

Click here to view all the ways you can contact us along with a simple form you can use to reach out to our team. We know how important the products we sell are to the people who need them and our team are committed to getting back to all enquiries as soon as possible.

If you are a customer shopping for yourself or a loved one simply click here to join our mailing list.

If you are an assessor, technician or have a trade account with us you will get specific emails regarding your industry and the products you work with. If you are not receiving these (we usually send 1-2 per month) please email marketing@alliedmedical.co.nz and we can check your account is set up to receive these.

Please email marketing@alliedmedical.co.nz and state you would like to resubscribe and we can do this for you.

All our emails have an unsubscribe button. Simply click this to unsubscribe.

Yes, absolutely. Simply go to our login page and click "Trade Login" and enter your details. You will then be emailed a unique code to enter in your inbox. Once entered you will be able to order from our website and we will invoice you for your purchases as we would for a phone or email order.

Click here to download an application form.

Yes, once you are logged in your specific wholesale pricing will show. If it looks incorrect simply email marketing@alliedmedical.co.nz and we can check this for you.

Check that you are logged into a trade account. You can do this by clicking on the profile button in the top right corner. This should take you to your orders page and from here you can click on the small arrow at the top to access your profile, if you have a trade account you will see your business name here. If not, you are likely set up as a retail cash customer. Just email marketing@alliedmedical.co.nz and we can sort this out for you.

Our bundle offers are available for our retail customers only. If you would like us to organise a bundle or bulk offer please reach out to marketing@alliedmedical.co.nz.