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Our Trial Guidelines

As part of the process for people to find the right product solution for their needs, we are happy to work with assessors who are prescribing products that will be funded by the Whaikaha or ACC to provide trial equipment.

The following are the guidelines that we ask you work with us on when requesting trial equipment from us:

  1. Following Accessable and Enable New Zealand funding guidelines, items can only be requested if the application for the equipment to be trialled has been approved by the funder (we will need to know the trial approval number that has been provided by the funder for this item).
  2. As soon as we receive the trial request, we will advise the assessor of the delivery date of the equipment so they can plan their workload. We will also let you know if there is going to be a delay but we work very hard to ensure that the majority of our trials are dispatched the same day they are requested.
  3. All trial items are available for a time frame of 5 working days from the date of delivery, during which they are the full responsibility of the assessor to whom they are issued.
  4. We may offer the option for a controlled trial with one of our team present, for a shorter timeframe when the equipment is of a high value, has a complex application or is in high demand.
  5. Trials are all deemed to be “dry” trials i.e. toileting products are not to be used during the trial.
  6. If, for any reason, the trial needs to be extended, the assessor should notify Allied Medical as soon as this is realised. We can easily extend trials but ask that assessors keep in regular contact with us in regard to this. Sometimes trials may not be able to be extended due to product availability and waiting lists for specific items.
  7. We’ll cover the freight to the assessor (or destination requested by the assessor) for any trial equipment.
  8. If unsuccessful, the items supplied for trial are to be returned to us in as clean as possible condition (i.e. in a similar state to that in which it was delivered), complete with all parts and manuals. Items not returned from trial may be charged to the assessor’s organisation.
  9. It is the responsibility of the assessor to package the trial items back up, in the original packaging. If the trial is for a Whaikaha client, the return Freight will need to be organised and paid for by the assessor’s organisation.   If the trial is for an ACC client, please advise Allied Medical and we will organise for the collection of the item and for the Freight to be charged to ACC’s funding administrator.
  10. As soon as the trial has been successful, the assessor needs to contact us and if needed we can provide an updated quote. If the trial is successful for this item (to ensure that all aspects of the application, funding and payment are completed in a timely manner) the assessor needs to advise the correct funder that the trial has been successful through the correct online system.

Allied Medical will not be responsible:

  • Where products have been modified, altered or used for any non-recommended use, service or handling.
  • For any loss or damage caused by any factors beyond our control.
  • For any indirect or consequential loss of any kind.