$9 Delivery Fee for New Zealand Online Orders and Easy Returns. Learn More.

Shipping & Returns

We get it - when you place an order with us, you're looking for the right product for a specific need, and you need it delivered as soon as possible. Our dedicated team are committed to providing high quality solutions, fast delivery and super easy exchanges and returns.

Shipping Costs

NZ Online Retail Purchases
$9 NZD flat fee 

AU Online Retail Purchases
$30 NZD flat fee

Email and Phone Retail Orders
Shipping will be calculated by our team and added to your order. Please call 0800 31 61 81 for shipping estimates if needed.

Wholesale Purchases
Shipping will be calculated after your purchase and added to your invoice. Please call 0800 31 61 81 for shipping estimates if needed.

International Purchases
We may be able to process and deliver orders by special request, for selected countries outside of Australia and New Zealand. Please get in touch if you would like to place an order and we can confirm if we can do so and quote shipping costs based on the products you would like to purchase and your location.


Here at Allied Medical, we want you to be 110% happy with anything that you purchase from us and will happily take back a product within 14 days of you receiving the item, provided the item is still in as-new condition, is in its original packaging and you've got proof of purchase (see below for exclusions). We will happily exchange the item or provide a refund for the cost of the item - including any shipping fees. You will need to cover the costs of shipping the item back to us - if you are in Auckland, you are also welcome to drop this back to our warehouse yourself.

Please note, we do not take back any Special Order items unless the product is faulty or arrives damaged. Special Order items are products ordered in especially for you and are not part of our standard range. When you purchase an item our customer care team will advise you if the item is a Special Order product. For health and safety purposes, we also cannot accept returns for any fabric or bathroom products that have been removed from their packaging or used. 

Need to know more?

We've put together commonly asked questions and answers to help you find out the information you need quickly and easily.