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Allied Medical warrants all of its products and services to the purchaser to be free from material and workmanship defects. However, we know that sometimes products have problems and we’re keen to help you get these sorted as quickly as possible.

General Warranty Information

If a problem arises with any product that you have purchased from Allied Medical, please email us at helpis@alliedmedical.co.nz or phone our Customer Care Team on 0800 31 61 81. To return a product that you feel falls under warranty, please phone our Customer Care Team for return authorisation prior to sending the product in for repair or replacement.

Should a product be found to be defective, Allied Medical will make a decision whether to repair or replace the item. We will do our absolute best to ensure that all warranty claims are sorted very quickly. Unfortunately warranties do not apply when items have been damaged because they have been subjected to abuse, normal wear and tear, when the items have not been used as intended or when unapproved modifications have been made to them.

As our products come from a range of manufacturers, different warranty time frames apply to each product. We list many of our product's warranty information on the product page and have a guide below for some of our key brands, however, please reach out to our Customer Care Team to find out exact time frames for your product.

Warranty Guidelines

  • Home Healthcare & Daily Living Aids

    AML Products 1 year

    NRS Healthcare 1 year

    1 year

    Peak Care
    1 year

    2 years

  • Wheelchairs & Powerchairs

    CTM 1 year

    Karma 1 - 2 years

    Ki Mobility
    1 - 2 years

    1 - 3 years

    WHILL 2 - 5 years

  • Seating & Positioning

    Bodypoint 1 year

    Gel Ovations 1 year

    Ride Designs
    2 years (3 months for covers)

    2 years (6 months for covers)

  • Physio, AFO's & Orthotics

    Allard 6 - 12 months

    6 - 12 months

    1 year

  • Paediatric Assistive Technology

    Firefly 1 year

    1 - 3 years

    2 years

    Special Tomato
    2 - 5 years

    2 - 5 years (2 months on tyres, handles, cables)

  • CTM Mobility Scooters

    CTM 1 year